At Skyzer, we understand that seamless transactions are crucial for your business. That’s why we offer comprehensive support packages designed to keep your EFTPOS terminals running smoothly.

Experience a hassle-free replacement of your terminal through our Courier Swap Out service*

*As a part of our Premium Support

With all of our Support packages, you receive priority access to support through our 0800 SKYZER.

Get direct access to our team experts for support using Skyzer terminals and software.

We offer direct support from our technical experts, to get you back up and transacting as quickly as possible:

• 7 Days Phone Support: Reach out to our dedicated technical team between extended business hours (8am – 9pm) you need assistance. (Essential / Premium / Platinum)
• Replacement Terminal: With both our Premium and Platinum support packages, we ensure that if your terminal hardware ever needs repair, you’re covered. An exact replacement terminal will be dispatched promptly via courier (Premium) or via an onsite technician (Platinum) – at no extra charge to you. This service is designed to minimise downtime, so you can keep your business running smoothly.
• Repairs: From Return to Base repair (Essential), to Courier Based Swapout of terminal if it requires replacement (Premium), to onsite replacement (Platinum); our repair technicians have you covered.

Because Skyzer is the only certified Ingenico hardware provider in New Zealand, your terminals have a one stop service and support from our technicians. Most issues can be resolved in a single call, but we also offer extensive repair system if necessary:

• Repair Service Providing repair or replacement is subject to our Standard Hardware Warranty and/or any applicable repair fee. (Essential)
• Courier Swap Out or Onsite Service Minimising downtime with our courier swap-out service (Premium) or having an onsite technician to replace (Platinum) to ensure you receive a replacement terminal whichever is the most convenient for your business.

While the majority of concerns can be efficiently addressed in a single phone call, for more complex issues, we offer comprehensive repair services to ensure complete resolution.

Whether you have a question, need troubleshooting assistance, or want to explore additional resources, we’ve got you covered. At Skyzer we are committed to providing exceptional support to our customers at every point of their payments journey.

Enjoy comprehensive coverage for your EFTPOS terminals, backed by our dedicated support team. Let us handle your terminal needs, so you can focus on growing your business.